My last post focused on the book, “Don’t Sweat the Small Stuff … and It’s All Small Stuff by Richard Carlson. Here’s a few more of the book’s principles.

“Smile at strangers, look them in the eye and say hello.” Carlson says there’s a parallel between our attitude toward strangers and our overall happiness.

“In other words, it’s unusual to find a person who walks around with her head down, frowning and looking away from people, who is secretly a peaceful, joyful person,” he says.

It seems these days that most people go through life trying to avoid as many people as possible. You can take great strides toward being successful in life and in business if you’ll just make the effort to connect with people. That connection starts with eye contact and a smile.

“Become a better listener.” Carlson says effective listening goes beyond the urge to finish someone else’s sentence. “It’s being content to listen to the entire thought of someone rather than waiting impatiently for your chance to respond,” he says.

One key to business is helping other people solve their problems. The way to find out if they have a problem is to listen closely to them.

“Develop your own helping rituals.” Carlson says little acts of kindness help us remember how good it feels to be kind and helpful.

The adage is true that if you help enough other people reach their dreams, you’ll certainly reach yours. Focus on helping people whether or not it’ll help your business. As my mentor, Michael Dlouhy likes to say, “Be a mentor with a servant’s heart.”

All these principles are keys to forming relationships, which are the backbone of a strong business.

Steve DeVane